The Expertise Behind Your Growth

With over 20 years of experience, S.C. Brooks Consulting specializes in building, scaling, and optimizing high-performing Customer Support (CS) and Customer Experience (CX) teams. From startups to Fortune 500 brands, we transform customer operations into growth engines that drive retention, loyalty, and revenue.

Trusted By Industry Leaders

We’ve worked with some of the most recognized brands across multiple industries, including:

E-commerce & Retail
Telecommunications & Tech
Entertainment & Streaming
Healthcare & Wellness

Our Services

Customer Experience Strategy – We develop and implement CX strategies that create seamless, scalable, and profitable customer interactions.
Support Team Development – From hiring to training, we build efficient, high-impact support teams that align with your brand’s mission.
Operational Scaling & Process Optimization – We refine workflows, automate processes, and integrate best-in-class technology to enhance performance.
Metrics & Performance Management – Data-driven insights to improve efficiency, customer satisfaction, and team productivity.

Why Work With S.C. Brooks?

Proven Track Record – 20+ years of scaling CS & CX teams from the ground up.
Cross-Industry Experience – Success across healthcare, telecommunications, e-commerce, entertainment tech, and more.
Tailored Solutions – Custom strategies designed to meet the unique needs of your business and customers.

Let’s Build Something Scalable.

If you’re ready to take your customer support & experience to the next level, let’s talk.